At Balolife, your satisfaction is our priority. If you're not completely happy with your backpack purchase, our Returns & Refunds Policy is designed to ensure a smooth process. Please review the details below for information on returns and refunds:

How to Initiate a Return

Eligibility:

• Backpacks must be unworn, in their original condition, with all tags and packaging intact.
• Returns are accepted within 30 days of the purchase date.

Process:

• Email us at support@balolife.store with your order number and reason for the return.
• We will send you instructions on how to return the item, including the return shipping address.

Refund Process

Return Shipping:

Typically, customers are responsible for return shipping costs unless the product is defective or there was an error with your order.
If applicable, we will provide detailed instructions and a return shipping label.

Return Confirmation:

• Once we receive and inspect your return (usually within 24 hours), you will get a confirmation email.
• Refunds are processed within 7 days of receiving and verifying the return.
• Please allow an additional 7 business days for the refund to appear in your bank or credit card account.

Coverage Scenarios

Customer Dissatisfaction:

• Return shipping costs are the customer’s responsibility.
• Refunds will cover the item cost minus the original shipping charge.

Defective Product:

• Email us photos of the defect at support@balolife.store.
• We will provide a return label, inspect the item, and issue a full refund upon verification.

Damaged Package:

• Document the damage with photos and contact us immediately.
• We will work with the carrier to resolve the issue, offering a replacement or refund as needed.

Incorrect Product:

• Email us at support@balolife.store with details of the issue.
• We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.

Non-Arrival of Product:

• If your order has not arrived by the expected delivery date, contact us.
• We will investigate and issue a refund if necessary.

Cancellation Policy

• To cancel your order after confirmation, please contact us immediately at support@balolife.store.
• Cancellations made before shipment will incur no charges.

Refund Timeframe:

• Refunds are processed within 7 days of receiving and inspecting the returned item.
• The refund should appear in your account within 7 business days after processing.
• For any questions or concerns regarding returns and refunds, please reach out to us at support@balolife.store.

Thank you for choosing Balolife. We are committed to providing you with exceptional service and ensuring your complete satisfaction with our backpacks!