Returns & Refunds Policy

At Balolife, your satisfaction is our priority. If you're not completely happy with your backpack purchase, our Returns & Refunds Policy is designed to ensure a smooth process. Please review the details below for information on returns and refunds:


How to Initiate a Return

Eligibility:

  • Backpacks must be unworn, in their original condition, with all tags and packaging intact.
  • Returns are accepted within 30 days of the purchase date.

Process:

  • Email us at support@balolife.store with your order number and reason for the return.
  • We will send you instructions on how to return the item, including the return shipping address.

Refund Process

Return Shipping:

  • Typically, customers are responsible for return shipping costs unless the product is defective or there was an error with your order.
  • If applicable, we will provide detailed instructions and a return shipping label.

Return Confirmation:

  • Once we receive and inspect your return (usually within 72 hours), you will get a confirmation email.
  • Refunds are processed within 7 days of receiving and verifying the return.
  • Please allow an additional 3-5 business days for the refund to appear in your bank or credit card account.

Coverage Scenarios

Customer Dissatisfaction:

  • Return shipping costs are the customer’s responsibility.
  • Refunds will cover the item cost minus the original shipping charge.

Defective Product:

  • Email us photos of the defect at support@balolife.store.
  • We will provide a return label, inspect the item, and issue a full refund upon verification.

Damaged Package:

  • Document the damage with photos and contact us immediately.
  • We will work with the carrier to resolve the issue, offering a replacement or refund as needed.

Incorrect Product:

  • Email us at support@balolife.store with details of the issue.
  • We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.

Non Arrival of Product:

  • If your order has not arrived by the expected delivery date, contact us.
  • We will investigate and issue a refund if necessary.

Cancellation Policy

  • To cancel your order after confirmation, please contact us immediately at support@balolife.store.
  • Cancellations made before shipment will incur no charges.

Refund Timeframe:

  • Refunds are processed within 7 days of receiving and inspecting the returned item.
  • The refund should appear in your account within 3-5 business days after processing.

For any questions or concerns regarding returns and refunds, please reach out to us at support@balolife.store.

Thank you for choosing Balolife. We are committed to providing you with exceptional service and ensuring your complete satisfaction with our backpacks!

GET IN TOUCH

EMAIL: support@balolife.store

CUSTOMER SERVICES: Mon-Sat: 9:00 am–6:00 pm 

ADDRESS: 3 Eddy Rd, Madison, OH 44057, United States

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